Refund policy

All sales of digital products on B's Media Solutions are final. Because our ebooks are delivered electronically and grant immediate, full access upon purchase, we do not offer refunds once an order is completed on digital products. 

By purchasing, you acknowledge that you are buying a digital product with instant access and that you are waiving any right to a refund based on a change of mind.

Exceptions. We will gladly issue a refund in the following cases:

• Technical issues — your download or access link does not work, the file is corrupted or unreadable, or you are unable to access the product you paid for and we are unable to resolve it.
• Genuine errors — you were charged more than once for the same item, charged in error, or received the wrong product.

Records and consultations. For booked records and consultations, we will grant a refund if you cancel or reschedule at least 24 hours before your scheduled service time. Cancellations made less than 24 hours before the scheduled time are not eligible for a refund.

To request a refund under one of these exceptions, email us at brook@bsmediasolutions.com within [14] days of purchase with your order number and a description of the issue. We'll respond within 2 business days and, where eligible, process your refund to the original payment method.

This policy does not affect any rights you may have under applicable consumer protection laws.